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Lesson 3: Health Products – Sharing Information Responsibly Introduction Health and wellness products can be an important part of the TC Direct product range, but they require a different approach from products such as household items or fashion. When someone buys a handbag, they are generally making a lifestyle or fashion choice. When someone asks about a health-related product, the conversation can be much more personal. That's why, as a TC Direct Business Builder, you need to approach health products with knowledge, honesty and responsibility. The TC Direct catalogue provides information about the available health-related products and ranges. Your role is not to diagnose people's health problems or promise particular results. Instead, your role is to learn the product information, communicate it accurately, answer questions within your knowledge, and know when a customer should seek professional advice. When it comes to health products, trust is more important than making a ...

Lesson 2: Fashion Products – Helping Customers Find Their Style Introduction Fashion is more than simply selling a handbag, watch, pair of shoes or accessory. Fashion is about personal expression. People choose fashion products because of how they look, how they make them feel, the occasion they are buying for, and how well the product fits their personal style. The TC Direct catalogue gives you access to a range of fashion products, including handbags, ladies' and men's accessories, watches, eyewear, belts and footwear. But just knowing what products are available isn't enough. In this lesson, you'll learn how to understand your customer's needs, present fashion products attractively, create useful content and start natural conversations about fashion. Don't just show customers what you have. Help them imagine how the product could fit into their style and life. 1. Fashion Is Personal Two people can look at exactly the same handbag and have completely different...

 Lesson 1:  Household Products — Turning Everyday Needs into Business Opportunities Introduction Every household has needs. People cook. They clean. They organise their homes. They store food. They prepare meals. They carry lunch to work or school. They buy bedding, curtains and other household essentials. They also use electrical appliances to make everyday tasks easier. That is what makes household products an interesting area of the TC Direct business. In Module 1 , you were introduced to the different product categories available through TC Direct. You also learned that you don't have to promote everything at once. In this lesson, we are going to take a different approach. We are not going to repeat the catalogue. The catalogue is your reference for current products, prices, specifications and availability. Instead, this lesson will teach you how to look at household products from a customer's perspective and turn everyday household needs into meaningful conversations. D...